Shipping Policy
Seamless, Reliable Delivery to Your Doorstep
At Livarexa, we aim to make your experience seamless from the moment you place an order to the moment it arrives at your door. Below you’ll find everything you need to know about our order handling, transit timelines, and delivery terms.
Important Shipping & Processing Information
- Order Cut-Off Time: Orders placed by 5:00 PM (EST) on business days will enter handling the same day.
- Handling Time: Most orders require 1–2 business days (Monday through Saturday) to inspect, package, and prepare for shipment. Special order volumes or holiday rushes may occasionally extend handling windows.
- Transit Time: Once dispatched, standard domestic shipping typically takes 3–5 business days (Monday through Saturday).
- Total Estimated Delivery Time: 4–7 business days (Monday through Saturday).
- Nationwide Free Shipping: We provide free standard shipping across the entire United States on all purchases, without order minimums or size thresholds.
- Service Area: Currently, we only accept and fulfill orders within the continental United States. We do not support international delivery at this time.
Order Confirmation & Tracking
Immediately after placing your order, you will receive an order confirmation email indicating that handling has begun. Once your shipment is picked up by the logistics carrier, a separate dispatch email with a tracking number and courier tracking link will be sent to you.
You can also track your parcel at any time via the Order Tracking page on our website.
Delivery Expectations & Delays
While the vast majority of our shipments arrive on schedule, severe weather events, peak courier seasons, and highway delays can occasionally introduce minor disruptions. If your order has not arrived within the estimated window, please allow 3 additional business days before reaching out. If it remains undelivered after this window, contact us at support@livarexa.shop so we can investigate with the carrier.
Order Cancellations
If you wish to cancel an order, please email support@livarexa.shop immediately. We can only process cancellations before packaging handling or carrier dispatch has started. Once an order enters the dispatch pipeline, it cannot be canceled. In that case, you may initiate a return upon receiving the items in accordance with our return guidelines.
Reporting Damaged or Incorrect Items
We take immense care in packaging our furniture securely. However, if your order arrives damaged or with an incorrect item, please notify us within 48 hours of delivery at support@livarexa.shop. Please include your order number along with clear photographs showing the damage or discrepancy. Our team will review the claim promptly and arrange a replacement or refund.